Reach Out to Us
Need help? Our support team is ready to assist with account queries, deposits and withdrawals, technical issues, or general feedback. Contact us for verification guidance, bonus queries, responsible-gambling tools, or to report suspicious activity. We aim to respond promptly during support hours and will guide you through any account-related concern. For urgent matters use live chat or call the helpline; for documents and payments, email our team.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat and email; verification and account help; typical response 2 hours during opening) |
| General enquiries | [email protected] (Business enquiries, licence and media requests; expect reply within 48 hours) |
| Affiliate enquiries | [email protected] (Partner programme, tracking and commission payments; dedicated affiliate manager) |
| Phone | +44 20 7946 0821 (UK helpline; call for urgent account support and technical issues) |
| Working hours | Mon-Sun, 07:00-23:00 (Support available across UK hours; limited overnight coverage) |
Support via Email
Mr Mega prefers email for detailed requests, account-related queries and any situation that requires explanations or documents. Please email [email protected] with a clear subject line and up-to-date contact details to avoid delays. MrMega will reply promptly and may request additional verification or paperwork where required to resolve your issue efficiently.
Contact Form
Response Time
At Mr Mega our support team aims to respond to most enquiries within one business day. Simple requests are usually handled quickly, while complex account or payment issues may take longer as they require additional checks. If we need more time we will keep you updated. For faster service, include your account details and any relevant screenshots when contacting MrMega support.
Feedback
We’d love to hear from you, so please send feedback, suggestions or ideas to help improve the site. Every message is read by our team and used to refine features, promotions and support. Your input helps us fix issues, improve usability and tailor offers. Please share any thoughts; they are reviewed carefully and really make a difference to the experience.