Terms of Use

These Terms and Conditions set out the rules for using the Mr Mega website and services and explain the relationship between our company and you, the player. We ask you to read these terms carefully before registering or placing bets. By creating an account and using our services you agree to comply with these rules and any separate promotional terms that apply.

Account responsibilities

You are responsible for keeping your account details accurate and up to date. Only one account per person, household or payment method is permitted unless we explicitly agree otherwise. You must keep your login details secure and notify us immediately if you suspect unauthorised access. We may suspend, limit or close accounts where we reasonably suspect fraud, bonus abuse, account sharing or other breaches of these terms.

We may require identity and age verification before permitting deposits, play or withdrawals. Until verification is complete, access to certain features may be restricted and withdrawal requests may be delayed.

Eligibility requirements

Participation is restricted to persons who meet eligibility criteria under applicable law and our internal policies. You must be aged 18 or over and not excluded from gambling by law or by a self-exclusion scheme. Residents of jurisdictions where access to our services is prohibited are not eligible to open an account. We reserve the right to refuse registration or to close accounts where eligibility cannot be verified.

Acceptable platform use

Our platform is for lawful, personal use only. You must not attempt to manipulate games, abuse bonuses, use automated or unauthorised software, collude with other users, or otherwise interfere with fair play. Chargebacks, tampering with transactions or otherwise attempting to circumvent our systems are prohibited and may lead to account closure and forfeiture of funds.

General bonus and promotion rules

Promotions, welcome bonuses and free spins are subject to specific promotional terms in addition to these Terms and Conditions. Eligibility, wagering requirements, game weightings, maximum bet limits and expiry periods vary by promotion. We apply measures to detect and prevent bonus abuse. Any winnings from promotions may be withheld or voided if we determine the promotion has been exploited.

Promotional terms are managed by MrMega within the framework of these general rules. Where a conflict exists between a promotion page and these Terms and Conditions, the promotion page will specify any additional rules that apply.

Deposits and withdrawals

We accept a range of payment methods displayed in your account. All deposits must be made from an account in your name. Withdrawals are processed after any required verification checks and may be subject to hold periods and transaction limits. Processing times and available methods vary by provider. We may apply limits, require source-of-funds documentation and pause withdrawals pending investigation where necessary to comply with our obligations.

Responsible play and financial controls

Customers can set deposit, loss and session limits or request time-outs and self-exclusion. We support responsible gambling and will assist where reasonably possible if you request account limits or closure for gambling-related concerns.

Dispute resolution

If you have a complaint about your account or a transaction, please contact our customer support via the in-site support channels. We will review your complaint and aim to respond promptly. If we cannot resolve the matter, we will explain further options for escalation and independent review where available under applicable rules.

Updates to terms and conditions

We may amend these Terms and Conditions from time to time. We will notify you of material changes by posting updates on the site or by other reasonable means. Continued use of the service after changes have been posted will signify your acceptance of the updated terms. If you do not agree with a change you should stop using the service and close your account.